The second-hand marketplace Shoppers Share Frustration About Size Updates
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The second-hand shopping app has revised its measurement guidelines for female and kids' apparel failing to inform all shoppers about the modification.
Digital Channels Response
Many shoppers and sellers have taken to social media saying Vinted listings now show an altered size classification than originally posted due to the recalibration.
The platform stated the new system was more in line with other platforms.
The platform has recommended to examine their items and update the measurements by hand where appropriate, which has left users frustrated.
Measurement Approach Updates
Before the change, the measurements included one number and one letter, for instance S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size used to be a 12 but currently displays as UK 16-18.
Shopper Stories
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, from Glasgow, said garments she listed with size 14 tags were appearing on the platform as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Manual Updates
Another shopper, from Derby, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she said.
Service Background
The app has more than 100 million members, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change on the platform has faced criticism: last year, the service retracted a modification to its shipping options after backlash from users.
